Privacy Policy

Last updated: December 2024

At Blaze Forge Shadow Resort, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort or use our services.

1. Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued ID and passport information
• Special requests and preferences
• Loyalty program information

Automatic Information:

• IP address and browser information
• Website usage data and cookies
• Device information and location data
• Security camera footage (in public areas only)

2. How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay
• Improve our services and facilities
• Send promotional offers and updates (with consent)
• Comply with legal and regulatory requirements
• Ensure security and safety of guests and staff
• Process payments and prevent fraud

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers and business partners
• Payment processors and financial institutions
• Government authorities when required by law
• Emergency responders when necessary for safety
• Legal advisors and auditors

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure payment processing systems
• Regular security audits and updates
• Restricted access to personal information
• Staff training on privacy protection
• Secure disposal of personal information

5. Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal information (subject to legal requirements)
• File a complaint with privacy authorities
• Opt-out of certain data collection practices

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Enable social media features
• Improve website functionality and performance

You can control cookies through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Reservation records are typically retained for 7 years for accounting and legal purposes.

8. International Transfers

Your personal information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If we discover we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.